We are in the business of critical time sensitive products which are used in public safety. These are materials that are purchased under contract for delivery during and after severe weather events.
Schneider has CONSISTENTLY, over the past two days, accepted these deliveries and then failed to notify us of missed pick up appointments, the subsequent non-delivery, and all of this happening with zero notice to us after DAYS of assuring us everything is ok. Total blown loads stands at 8 yesterday alone.
We are only finding our about these failures when we get the calls from FEMA and local emergency management people that these deliveries are not showing up.
This is handled by Schneider's Dallas TX office 214-887-4400 by "Josh" and it is an abomination of business. NEVER AGAIN!!!!!